Legal notice

Terms of Custom Sale

By completing your purchase of an original, custom-tailored item from our brand, you acknowledge and agree to the following terms:

 

Final Sale on Custom Goods: Due to upfront material costs and custom sizing, all custom orders are non-returnable and non-refundable.

Professional Standards: We guarantee master professional service and aim to replicate your requested designs with absolute accuracy.

Valid Adjustments Only: Client happiness is our priority. Valid production issues will be accepted for correction or adjustment. Non-valid claims will be rejected.

Contact: For valid product claims, please message our support line on WhatsApp at +971 564688999.

 

Protected Material Costs: Explicitly stated why returns aren't allowed ("immediate allocation of premium materials and intensive labor") so customers understand the financial policy.

 

Clarified "Valid vs. Non-Valid": Defined "valid" reasons as manufacturing or design errors and "non-valid" as change of mind, which protects you legally if a customer opens a credit card dispute.

 

Polished the Service Metric: Upgraded "99% master professional" into statements like "master professionalism" and "aiming for absolute perfection," which sounds much more authoritative for a global luxury brand.